Eligibility for Refunds:
- Defective or Damaged Items: If you receive an item that is defective or damaged, you are eligible for a full refund or replacement.
- Incorrect Orders: If you receive an incorrect item (wrong size, color, or design), you are eligible for a full refund or replacement.
- Lost Packages: If your package is lost during transit and confirmed by the carrier, you are eligible for a full refund or replacement.
Non-Refundable Situations:
- Buyer's Remorse: We do not offer refunds for situations where the buyer changes their mind after the purchase.
- Incorrect Address: If the order cannot be delivered due to an incorrect address provided by the customer, no refund will be issued.
Process for Refunds:
- Contact Us: Please contact our customer service team at hello@nikietalambert.com within 14 days of receiving your item. Provide your order number and a detailed description of the issue, including photos if applicable.
- Evaluation: Our team will review your request and determine if you are eligible for a refund or replacement.
- Approval: If your request is approved, we will notify you via email. You can choose between a refund or a replacement.
Refund Processing
Refunds will be processed to your original method of payment within 7-10 business days.
Replacement Processing
If you choose a replacement, we will provide you with a new tracking number once the item has been shipped.
Returns
You do not need to return defective or damaged merchandise in order to receive a refund or replacement. Our process for handling defective or damaged items is designed to be straightforward and hassle-free for our customers.
Contact Us
If you have any questions about our refund policy, please contact us at: hello@nikietalambert.com
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